24/7 Service Desk
The California Department of Technology (CDT) provides its internal and external customers with a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests.
CDT uses the IT Service Management (ITSM) application, also known as Remedy, to document and process incidents and requests.
You may contact the CDT Service Desk in the following ways:
IT SERVICE MANAGEMENT (REMEDY)
Email is an option for low-priority items only. For matters that require immediate attention, please telephone the CDT Service Desk or submit an ITSM (Remedy) request.