24/7 Service Desk

The California Department of Technology (CDT) provides its internal and external customers with a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests.

CDT uses the IT Service Management (ITSM) application, also known as Remedy, to document and process incidents and requests.

You may contact the CDT Service Desk in the following ways:

Telephone

(916) 464-4311

IT SERVICE MANAGEMENT (REMEDY)

Click on IT Service Management (Remedy) to access this application.  Click on ITSM Remedy "How To" for information on how to use the application. To request access, contact the CDT Service Desk.

EMAIL

Service.Desk@state.ca.gov
Email is an option for low-priority items only. For matters that require immediate attention, please telephone the CDT Service Desk or submit an ITSM (Remedy) request.

 

Contact Us

Service.Desk@State.ca.gov

(916) 464-4311

P.O. Box 1810
Rancho Cordova, CA
95741-1810